Casagrand Mercury is looking for quality comfort and nice construction

Serious Transparency Issues – GST Overcharge, Delays, and Poor Customer Handling I’m a homebuyer at Casagrand Suncity and I regret to say that my experience so far has been disappointing and distressing: ⸻ 1. GST Overcharge Trap: Casagrand confirmed verbally that the project comes under the 5% GST slab, which does not allow claiming Input Tax Credit (ITC). But shockingly, my pricing appears to have been calculated as if 12% GST applies. This resulted in an overcharge of ₹8.6 lakhs, without any legal explanation. When I asked for a written breakdown or explanation, they refused to respond in writing, despite multiple formal emails. It honestly feels like I’ve walked into a trap, and there’s no one willing to help or be accountable. They verbally admitted that the ITC loss is silently added to the base price — which I believe is being done to every customer, without any transparency. ⸻ 2. Delayed Construction & False Hopes: My tower has only reached ground floor after the 2 basement levels, yet the promised handover is December 2026 for a 36-floor building. At this pace, the timeline feels unrealistic, if not impossible. ⸻ 3. Customer Handling is Arrogant: When I questioned the pricing, the attitude was outright dismissive — “If you have a problem, go legal.” No effort to resolve, explain, or even empathize. This is not how you treat customers investing their life savings. ⸻ IPO Aspirations, But No Ground-Level Integrity? If this is how they’re treating buyers today, I seriously question how they plan to go public with such a wave of negative reviews and deteriorating trust. It’s damaging their brand more than they realize. If you’re planning to buy from Casagrand, I urge you: Review your cost sheet carefully Ask for GST breakdown in writing Monitor construction progress yourself Get every commitment documented Buyers deserve clarity and respect. Not silence and overcharge.

To summarize the primary issues for cancelling the booked Unit in Casagrand sun city Phase 1:Lack of Transparency in Cost Breakdown: The overall cost structure, particularly the breakdown of charges, remains unclear. I haven't received an adequate explanation regarding the pricing for additional square footage, the application of ITC, and the penalty charges. There is a clear absence of transparency in how these costs are being calculated and applied, which raised considerable concern.Square Feet Clarification: I have observed that the carpet area of my unit A11 is 21 sq. ft. larger than the comparable corner units in the same towers. I requested a detailed explanation of how this additional area is being factored into the overall cost.Additionally, it is unclear why this additional charge is being applied only to my unit and not to similar units in multiple towers.Unit Swapping Issues: It has been over a month since I raised the issue of unit swapping, yet no alternative units have been proposed, and no action has been taken on this front. However, despite these delays being solely attributable to the team’s inefficiency, I am being penalized for circumstances beyond my control. This approach is both unreasonable and unacceptable.Incorrect ITC Charges: As per prevailing laws, ITC (Input Tax Credit) is not applicable to residential properties. Yet, I have been charged ITC, and this is not explicitly mentioned in the agreement. This oversight, or intentional omission, is concerning, and it further underscores the lack of clarity and transparency in dealings.Unjust Penalty Charges: I find it unacceptable that penalties have been imposed on me due to delays in unit finalization by Sales team. It is unreasonable to charge customers for delays that are entirely the responsibility of the builder. This is a clear violation of customer rights and reflects poorly on your commitment to customer satisfaction.Despite my repeated efforts to seek clarity and resolution, it has become evident that my concerns are not being taken seriously. Rather than addressing these issues in a constructive manner, I have been met with delays and a rigid adherence to process without any consideration for customer satisfaction. This lack of responsiveness and customer-centric approach is disappointing and has led me to the decision to cancel my unit purchase.

Moments after highlighting my issue that dragged almost for several months to Madam BUVANA of the Customer care platform of CASAGRAND, I received the content of my concern in soft form in my mail and the hard copy was handed over to my residential address the next day. Great to experience the rigorous follow up.....RAMACHANDRAN SHYAMALA

I have booked A1412 in Suncity. CRM support after sales is not available. I have booked in December and now its April...Am still waiting for over 2 months just to get answer on my query.They just forward mails when we ask questions. No one answers it. I have already contacted Icare as well. They also do mail forwarding with standard reply "Dear xxxx, Kindly look into this". Here as well they will surely comment to contact Icare again...Btw, Looks, house, location looks great that's why I have booked here. But after sales support is a black hole.-----Update: After continuous follow up, after 6 months they said that they can't update the agreement, but they shared a mail confirmation and asked to use it for future purposes as proof when required.They had multiple CRM changes in between which also delayed the process...People who are buying, keep the constant follow up also in mind.All issues sorted by June 2025 by Buvana from Icare and Abi from CRM team.

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Casagrand Suncity website is not working i am not able to find updates